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Channel: Symantec Connect Community - Desktop Email Encryption
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Welcome Mail didn't recognized

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I need a solution

Hello together,

I've installed Encryption Desktop from an installation file from our Encryption Server. Now I have the problem that either OSX Mail nor Outlook for Mac recognize the incoming Welcome Mail. Is there a special thing I must do for it?

Thanks for help

Sascha

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using Encryption Desktop to sign with multiple certificates

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I need a solution

Hi all,

In Symantec Encryption Desktop I am not able to select secondary signing certificate for email signature. E-Mail is always sign with primary certificate.

My enviroment:

Windown 7 64bit

Symantec Encryption Desktop 10.3.2. (build 15238)

MS Office 2013

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Can't open encrypted mails or directorys after SSD Change

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I need a solution

Hello,

I've changed my SSD after clone it completely to a new one. All runs nice after booting from the new SSD. But PGP can't open mails, files nor directorys that I've encrypted before. When I reinstall PGP it ask for my mailadress, I get the welcome mail and PGP configure all, but the same problem.

Have anyone an idea what I can do so I can read my old data?

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Encryption Desktop 10.3.2 x64 Silent install via system account

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I need a solution

Dear all,

current have I many problems with install from PGPDesktop64_en-US-10.3.2-MP13-64Bit.msi.

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EMAILS SENDING UNENCRYPTED IN WINDOWS LIVE MAIL

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I need a solution

I have a customer who is running a Windows 10 Pro pc with SYMANTEC ENCRYPTION DESKTOP 10.3.2 MP10.

He has PGP MESSAGING running and when he SENDS an email it says something like(sorry not in front of his pc)

"EMAIL SENT UNENCRYPTED TO SOME RECIPIENTS..." or something SIMILAR.

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Email signatures from Symantec are unverified - how to get public key

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I need a solution

Hi,

I've received an email from Symantec asking me to reconfirm my email address in the Global Directory.

The email was sent from an email server using the domain @keyserver1.sysauth.net however this domain is not in the global verification keys that you can download from either

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Can't find FIPS 140-2 validation certificate

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I need a solution

We're currently using PGP Desktop 10.1.2, PGP SDK 4.0.1. Every year we check to make sure this software is still FIPS 140-2 compliant. Can anyone point me to where I can find a certificate showing this version is compliant with FIPS 140-2?

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possibility to add new keyservers on SED package

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Possibility to configure keyservers list to realize scenario, when client want to search for key using Search option using SED console.

The best solution will be added functionality to policies on SEMS server to include new keyservers in SED package.


Signing emails from email alias / group / distribtion list

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I need a solution

Hi there!

Hoping you can help here.

We have a team of engineers who use PGP individually for encryption and signing, but they are also part of an email alias / group and have Send As permissions for that group.

A private / public key pair has been created for the group.

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PGP not integrating with Outlook

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I need a solution

Hi,

I have installed Symantec Desktop Encryption v10.4.0, and my system is running OS v10.11.4

The documentation for SDE states that it's compatible with Outlook 2016. I can't get the Client and SDE to talk to each other.

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Associating more email addresses with received public keys?

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I need a solution

How can I tell PGP Desktop to encrypt using public key A when I send emails to email address B, even though the email address and public key don't match?

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How do I reinstall PGP encryption desktop

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I need a solution

My computer crashed yesterday, and after resetting it, I have to reinstall PGP.  I found the email with the link to install it; however, it takes me to a download page with a list of options.  How do I know which to choose?  Tech support wouldn't tell me because my support subscription has run out.  They suggested I post my question here.  I'm running Windows 10.

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Out of memory

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I need a solution

Hi!

As recomened I install HotFix1 on SEMS 3.4MP1, but i see in logs: "client request <UploadKey> returning fault -11999 (unable to determine error -- out of memory?)" and "key search <user@domain.com> [keys.domain.com]: Could not get recipient encryption key: out of memory"

How I can fix it?

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Security Questions not saved

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I need a solution

Hi, we are running a trial version of Symantec Encryption Desktop. The version is 10.4.0 MP1 HF1 Build 1245.

It installs fine and will encrypt disks with no issues at all. However, when we try to set the self recovery security questions, we get an error saying that the questions have not been saved.

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Encryption pausing when left

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I need a solution

Hi, when we leave hard drives overnight to encrypt, the encryption is always paused when we return to them the next morining.

Is this behaviour by design and is there a way to stop it from happening?

Thanks

Neil

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End-to-end encryption?

Desktop PGP Encryption Licence

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I need a solution

Hello,

I believe my Authority is licenced for two users of Desktop PGP Encryption software, one of which is myself.

How do I find out the license keys for the two users we have ?

Thanks

Tony Jackson

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Encryption Desktop 10.3.2 x64 Silent install via system account

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I need a solution

Dear all,

current have I many problems with install from PGPDesktop64_en-US-10.3.2-MP13-64Bit.msi.

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read more

EMAILS SENDING UNENCRYPTED IN WINDOWS LIVE MAIL

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I need a solution

I have a customer who is running a Windows 10 Pro pc with SYMANTEC ENCRYPTION DESKTOP 10.3.2 MP10.

He has PGP MESSAGING running and when he SENDS an email it says something like(sorry not in front of his pc)

"EMAIL SENT UNENCRYPTED TO SOME RECIPIENTS..." or something SIMILAR.

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read more

Email signatures from Symantec are unverified - how to get public key

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I need a solution

Hi,

I've received an email from Symantec asking me to reconfirm my email address in the Global Directory.

The email was sent from an email server using the domain @keyserver1.sysauth.net however this domain is not in the global verification keys that you can download from either

0

read more

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